Refund Policy

Thank you for shopping at Play Iron Clad. We strive to provide a premium gaming experience and customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are granted for digital purchases on our platform.

1. Eligibility for Refunds

Due to the nature of digital goods, all sales are generally considered final. However, we do provide refunds in certain situations, as detailed below:

• Technical Issues: If a purchased game has major technical issues that prevent it from functioning as advertised, you may be eligible for a refund, provided the issue cannot be resolved.
• Unauthorized Transactions: If you believe a purchase was made without your authorization, please reach out to our support team for investigation.

2. Refund Conditions

Refund requests must meet the following conditions to be eligible:

• The refund request must be submitted within 14 days of purchase.
• The game must not have been downloaded or played beyond a specified usage time limit, typically under 2 hours of play.
• Refunds are only available for digital products purchased directly from Play Iron Clad.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• If the game has been downloaded and played extensively, indicating it has been used beyond a reasonable test period.
• For issues that are out of our control, such as incompatible devices or personal preferences.
• For items marked as non-refundable or on special promotions clearly stating no refunds.

4. Refund Process

To request a refund, you may initiate the process through your Play Iron Clad account. Once submitted, our support team will review your request and notify you of the refund eligibility. If approved, the refund will be processed within 7-10 business days.

5. Refund Method

Approved refunds will be issued to the original payment method used during purchase. Please note that processing times may vary based on your payment provider.

6. Changes to This Policy

We may update our Refund Policy periodically to align with changes in our offerings or policies. Any updates will be posted on this page, and the effective date will be revised accordingly.